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COPYRIGHT, LICENSING AND PERMISSION REQUIREMENTS Please only send photos, clips, music, logos, brand assets, testimonials or other materials that you own, or that you have permission or a valid licence to use. This includes anything downloaded online, supplied by another creator or taken from social media. If other people appear in your footage, please make sure you have permission to submit it. Your original materials remain yours. MVE uses them only to prepare, edit and deliver your requested film. MVE does not provide copyright-clearance, trademark-search, or legal-verification services. If anything raises a copyright, licensing or permissions concern, we may request further information, remove or replace the affected item, or pause the project. Please read the full MVE Terms & Conditions before submitting your request.
IMPORTANT CUSTOMER INFORMATION Before You Upload: Please keep secure backup copies of every original photo, video clip and recording before sending anything to MVE. Do not delete your originals while your film is being edited, reviewed or revised. Keep them safely stored until you are completely happy with the finished film and have downloaded your final copy.
FULL TERMS & PRIVACY NOTICE Please read the full MVE Terms & Conditions and Privacy Notice in the website footer before placing an order or starting a membership.
EXTRA REQUESTS & REVIEWS Included reviews cover small changes only, such as text corrections, clip swaps or minor timing adjustments. Larger changes, extra files, longer clips, additional formats or bespoke requests may require a separate quote before further work begins.
TEMPORARY FILE STORAGE MVE temporarily stores your uploaded files only while your film is being prepared, edited and reviewed. MVE is an editing service, not a permanent storage provider. Uploaded files are normally deleted from our active storage within 14 days after final approval or project closure.
Question: What does the maximum raw clip duration limit mean?
Answer: The maximum raw clip duration means the longest individual video clip you can send within your chosen package or membership plan. For example, if your plan allows clips up to 30 seconds, each separate clip should be no longer than 30 seconds. This helps us focus on your best highlights without sorting through hours of continuous, unedited footage.
Question: How do the membership video revisions work?
Answer: Each MVE membership includes a set number of changes to your finished film: Core includes 1 change, Most Loved includes 2 changes, and Premium includes 3 changes. Once you receive your finished film, send us the changes you'd like within your plan allowance. If you need more changes than your membership includes, contact MVE and we'll let you know the options before any additional work is carried out.
Question: How long do you keep my raw files after my film is delivered?
Answer: Your privacy and data safeguarding are important to us. MVE temporarily stores your uploaded files only while they are needed to prepare, edit and review your film. Uploaded media and working files are normally deleted from MVE’s active storage within 14 days after final approval, delivery or project closure. Please keep your own secure backup copies of all original files before uploading them and until you are completely happy with your finished film.
Question: What finishing touches are included in my membership plan?
Answer: Each membership includes selected finishing touches depending on your plan. Core includes 1 simple finishing touch, Most Loved includes 2 finishing touches, and Premium includes up to 3 included add-ons each month from Add-On Finish Card 1 or Card 2. Premium Finish remains a paid upgrade, and larger bespoke requests are quoted separately.
