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Returns & Cancellations Policy (Coffee Products)

Last updated: August 2025

This policy applies specifically to coffee products purchased via our website. It is designed to be transparent, compliant with UK law, and supportive of both consumer rights and the nature of our coffee supply chain via our coffee partner.

 

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About Our Coffee

Mish Mash Publications Ltd (MMP) sells freshly roasted, custom-labelled coffee, fulfilled by our coffee partner.

We do not hold coffee inventory on-site. All coffee is produced and dispatched by our supplier partner.

 

Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers may cancel online purchases within 14 days of receiving the item.

 

However, certain items are exempt under Regulation 28:

  • Perishable goods likely to expire or deteriorate quickly, such as freshly roasted or ground coffee

  • Sealed items unsuitable for return once unsealed, due to hygiene or health reasons

Examples of exclusions include:

  • Ground-to-order coffee

  • Coffee packaging that’s been opened or damaged

  • Items tampered with, stored incorrectly, or exposed to heat/moisture

We honour the 14-day cancellation period for eligible non-perishable coffee items (e.g. unopened, sealed whole beans), but the majority of our products are excluded once opened or ground.

 

Order Cancellations

Coffee orders are roasted and packed within 48 hours of ordering and dispatched promptly via Royal Mail or courier. All coffee items are produced shortly after checkout.

  • If your order has not yet been processed, we will attempt to cancel it if notified within 1 hour. However, we cannot guarantee cancellation, as the fulfilment process may already be underway. In such cases, the order may need to proceed due to the nature of our production chain.

  • Contact: info@mishmashpublications.com

Once dispatched, cancellation may not be possible.

 

Faulty, Damaged or Incorrect Coffee

If your coffee:

  • Arrives damaged

  • Is not what you ordered (e.g. wrong blend or grind)

  • Is faulty (e.g. packaging defects)

Please notify us within 28 days of delivery, in line with our coffee partner’s terms. We will:

  • Arrange a replacement,

  • Offer a credit note, or

  • Process a full or partial refund, depending on the case

Photo evidence may be required. Most valid complaints do not require return unless instructed.

 

Change-of-Mind Returns

Due to the perishable nature of coffee, we do not accept change-of-mind returns.

If a return is accepted at our discretion:

  • The coffee must be unopened, in original packaging

  • A handling/restocking fee of up to 25% may apply

  • Return postage is the customer’s responsibility

 

Return Shipping Responsibilities

Return ReasonWho Pays Return Shipping

Faulty, Damaged, IncorrectMMP or our coffee partner

Change-of-MindCustomer (if accepted at discretion)

Return postage will only be reimbursed if:

  • The return is pre-approved

  • It relates to a confirmed supplier error

 

How to Request a Return or Refund

Email: info@mishmashpublications.com
Include:

  • Your order number

  • Clear photos (if item is faulty)

  • A short description of the issue

We aim to respond within 2 working days.

 

Refund Timelines

  • Refunds: Issued within 14 days of confirming eligibility or receiving an approved return

  • Replacements: Shipped within 2–3 business days after confirmation. This may take longer during weekends or UK bank holidays.

 

Coffee Partner Return Conditions

Our coffee partner requires:

  • Items must be unopened and in original condition

  • Once the seal is broken, coffee cannot be returned

  • Courier costs are only refunded for valid faults

Returns will not be accepted for:

  • Taste preferences

  • Opened or used items

  • General buyer’s remorse

Returns must be approved in writing. Where non-faulty items are returned at our discretion:

  • A handling fee up to 25% may apply

 

Shipping Summary (Coffee)

  • Free UK delivery

  • Orders processed in 1–2 business days

  • Estimated delivery: 2–4 working days from dispatch

  • Orders placed after 1pm Friday are dispatched the next working day

 

Ingredients & Allergen Info (Coffee)

Our coffee:

  • Made from 100% Arabica beans

  • Unflavoured (no added sugar, sweeteners, or artificial flavourings)

  • Contains no common allergens (e.g. milk, nuts, gluten)

Cross-contamination cannot be ruled out. Ingredients are clearly listed on product pages. We comply with UK Food Information Regulations 2014.

 

Your Legal Rights

This policy respects all UK consumer protections.

  • If anything here contradicts your legal rights, your rights prevail.

  • We adhere to both the Consumer Contracts Regulations and Consumer Rights Act.

For more information, visit Citizens Advice or gov.uk.

Thank you for shopping with Mish Mash Publications LTD. We aim to be transparent, fair, and creative in everything we do. For coffee-related concerns, email us at info@mishmashpublications.com.

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